What’s the turnaround time?
We aim to provide a response within 3–4 weeks from the date we receive all required information.
Are there any upfront front cost?
No, we only charge if we identify errors that result in an increase in your benefits and backdated payments
are made to you.
If you find an error how will NHS pensions compensate me?
If errors are found, we will contact NHS Pensions to confirm the necessary revisions to your retirement benefits. They will issue what is called a substitute award, recalculate your benefits, and send you a letter outlining the updated payment details. Any backdated payments and future payments will be paid directly to you using the bank account details NHS Pensions currently holds for your pension.
How much will you charge?
We request 25% of any arrears paid to you. This includes both backdated pension payments and any lump sum adjustments from the original payment.
Example:
Your original pension figures were £35,000 annually with a lump sum of £105,000. After our review, your revised pension figures are £37,000 annually and a lump sum of £111,000.
Backdated payments: 2 years x £2,000 = £4,000
Lump sum adjustment: £6,000
Total arrears: £10,000
Our fee would be 25% of this total, equating to £2,500. Please note that this calculation is based on gross amounts (before tax).
Note: We only charge for arrears payments. Any increases to your future pension will be paid to you in full.
When do you require payment?
We will only issue an invoice after you have received your payment from NHS Pensions. Our invoice will be emailed to you for processing.
What if your investigations show my benefits to be overpaid?
If we find that your benefits were overpaid, no further action will be taken. We do not notify NHS Pensions of overpayments.
Is there a time limit on claiming backdated pension?
No, there is no time limit. We can review and claim backdated pension payments regardless of how long ago the errors occurred.
Which Pension sections will you check?
We will review all sections of your pension. These include the 1995, 2008, and 2015 pension schemes. Most members will belong to one of the legacy sections (1995 or 2008) as well as the 2015 section. Our review ensures all three sections are thoroughly checked for accuracy.
